Privacy Policy
Effective Date: September 2025
Spectrum Dental Lab (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information such as:
- Your name, contact details, and practice information
- Case information provided by dentists or clinicians (including digital scans, images, or models)
- Payment details (where applicable)
- Any information you choose to provide when contacting us
We may also collect non-identifiable information such as website usage data (via cookies or analytics tools).
2. How We Use Your Information
We use your information to:
- Provide dental laboratory services
- Communicate with you about cases, orders, or inquiries
- Process payments and manage accounts
- Improve our services, website, and client experience
- Meet our legal and regulatory obligations
We will not sell, rent, or trade your personal information.
3. How We Store and Protect Your Information
Your information is stored securely, whether electronically or physically. We use industry-standard security measures to prevent unauthorised access, misuse, or disclosure.
4. Disclosure of Information
We may share information with:
- Third-party providers who assist us in delivering services (e.g., couriers, payment processors, IT providers)
- Regulatory authorities if required by law
We ensure any third parties comply with confidentiality and data protection standards.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to ensure accuracy
- Withdraw consent (where applicable)
- Make a complaint if you believe your privacy rights have been breached
6. Cookies and Online Data
Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings, although this may affect website functionality.
7. Contact Us
If you have any questions about this policy or how your data is handled, please contact us:
Spectrum Dental Lab
Manchester Unity Building
220 Collins St, Level 7, Suite 708
Melbourne VIC 3000
Email: lab@spectrumdental.com.au
Phone:03 9650 4163